![]() In July, Microsoft announced that Teams and Skype for Business would now have deeper interoperability so that presence is aggregated across the two platforms. Here are a few measures Microsoft Teams has taken in this direction. ![]() But neither should it confuse team or organizational visibility into what employees are doing, who is available, and the best mode and time to reach them. Presence status shouldn’t lead to unwanted, intrusive notifications during this challenging time when work-life balance is already difficult. Specifically, in this set of updates, Microsoft has tried to balance employee empowerment and organizational visibility. So, it makes sense that Microsoft Teams (now one of the world’s largest remote team collaboration platforms) would take this opportunity to roll out a series of presence updates that would transform the remote work experience. These benefits emerged as critical in 2020 as most companies switched to remote work partially/100% in response to the pandemic. More effective remote communication (57%) by giving team members visibility into the workloads of colleagues they cannot see.Faster query resolution (66%) as communication happens synchronously.Fewer emails/calls (75%) as colleagues can reach you based on your presence status.Instead, they enjoy the following benefits: Even more interestingly, nearly 1 in 3 employees do not report any major distractions from using presence tools. Research finds that 47% of UC users see a moderate to a significant rise in productivity after implementing unified presence technology. As a result, presence in significant ways influences collaboration and organizational productivity. By default, anyone in your organization using Teams can see (in nearly real-time) if other users are available online. Presence indicates the user’s current availability and status to other users. (Bonus, MS Teams can federate presence across multiple domains - something we've been asking for forever.A Look at the Key Microsoft Teams Presence Updates from 2020 We're getting sick of this and seriously considering just turning on the Microsoft Teams we already have in our subscription. Now we are stuck with a presence indicator that only recognizes when we are on a Call Manager originated call (heaven help you if you are using single number reach) or a Webex meeting. Jabber had integration to Outlook and would seamlessly update presence with "Busy" if there was something on the calendar. Our productivity and collaboration that hummed along beautifully across multiple timezones has gone to hell after we had to move off Jabber because you deprecated it. That's great - but we can't tell who is available. Your marketing department is heavily touting the hybrid workforce where people can work from anywhere. ![]() Still no feature, no ETA (as of a call to support this morning). Looking at this thread - there's been Cisco promising a solution as far back as last summer of 2021. Is this gap in functionality a missing setting somewhere in Control Hub or the app settings? Is correcting this on the roadmap? We are starting to see users abandoning Webex for MS Teams based on this issue.Īny assistance or guidance would be appreciated. All of our users are configured for Hybrid Calendar so the Outlook calendar is available in Webex app. Users are complaining that for in person calendared meetings, Zoom or MS Teams meetings, and just time blocks calendared as Busy that Webex is show a presence status of Active (Available). Webex app appears to only update the presence status of Out of Office messages, call events, and Webex enabled meetings. Jabber was very consistent in showing a users presence as "In a Meeting" for any Outlook calendar event that showed the user as Busy. A consistent complaint from our user community is the lack of presence updates based on Outlook calendar entries that do not include a Webex Meeting. My organization has recently migrated from Jabber/Webex Messenger to Webex app. ![]()
0 Comments
Leave a Reply. |